Sectors: MANUFACTURING WHOLESALE CONSTRUCTION PROPERTY RETAIL & LEISURE PROFESSIONAL RISKS COMMERCIAL MOTOR PRIVATE CLIENTS
To work in partnership with clients and our Insurer partners to develop long term relationships to our mutual benefit
To thoroughly understand our clients business providing clients with comprehensive solutions to their business exposures.
To demonstrate we care about our clients business, offer a friendly service and to earn our clients trust
To act with the highest level of professional integrity always demonstrating our commitment to treat customers fairly.
To invest in staff and technology to provide efficient professionals to deal with our clients future requirements.
FAIR SERVICE AND DISTRIBUTION
We will:
- Give our clients the service they have paid for.
- Respond promptly in a friendly manner.
- Only use client information for the agreed purpose.
- Ensure appropriately trained staff are dealing with your claim.
- Inform clients of the nature of our relationships with insurers and wholesale suppliers.
- Ensure that commission structures do not encourage the promotion of sub-standard or unsuitable products.
CLIENT COMMITMENT
"We will treat our clients fairly and consistently as we would wish to be treated ourselves."